Shipping policy
Processing time
All orders are processed within 1β2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates
We offer free shipping on orders from Estonia, Latvia, and Lithuania.
For other destinations, shipping costs are calculated at checkout.
Estimated delivery times:
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Estonia: 2β4 business days
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Latvia & Lithuania: 3β5 business days
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Finland: 4β7 business days
Delivery delays may occasionally occur due to courier issues or public holidays.
Order tracking
You will receive a confirmation email with tracking information once your order has shipped.
Customs, duties, and taxes
Kalevia is not responsible for any customs or taxes applied to your order outside the EU. All fees imposed during or after shipping are the customerβs responsibility.
Damaged or lost packages
Kalevia is not liable for products damaged or lost during shipping. If you receive a damaged order, please contact the courier directly to file a claim.
If your package does not arrive, contact us at support@kalevia.eu and we will assist you.
Contact us
For questions about shipping or your order, please contact us:
π§ Email: support@kalevia.eu
π Phone: +372 58775325